We care about your privacy. When using, collecting and disclosing your personal information, we are required to follow the privacy rules under the Child Youth and Family Services Act, 2017. We are required to keep your personal information safe and secure. You have the right to know how we may use and give out your service information, and how you can get access to it. We are committed to promoting privacy and protecting the confidentiality of the personal information we hold about you and the services you have received.
Our mandate is to promote the best interests, safety and well-being of children and youth and to strengthen families through partnership. We protect children from abuse and neglect and help parents and caregivers build healthy families. In addition to protecting children, which we do with the support of our Peel community, we also work with families who may be facing challenges such as poverty, unemployment, ill health, domestic violence, mental health issues, or caring for a child who has serious physical, emotional or developmental difficulties. Some families also just need parenting support. We recognizes that appropriate sharing of information, including personal information, in order to plan for and provide services is essential for creating successful outcomes for children and families. Our work takes place in Peel Region. This means we serve the residents in the cities of Brampton and Mississauga, and the town of Caledon, in the province of Ontario, Canada.
Our records may include personal information collected to provide services to you including for
example: your date of birth, contact information, records of meetings with you and / or your family, information that your reported, the services you received, the programs you attended, details of your physical and mental health, medical, psychological or psychiatric reports, school information, financial information, employment history, allegations of findings of child maltreatment, court documentation, police interventions, criminal history, your views or opinions, the views and opinions of others about you and information about your race, ancestry, place of origin, colour, ethnic origin, citizenship, family diversity, disability, creed, religion, age, sex, sexual orientation, gender identity, gender expression, cultural or linguistic needs, marital or family status.
We collect, use and disclose (meaning share) personal information to:
In child protection cases, we collect information about children and youth who may be at risk of harm or in need of our services. This includes the personal information of the child and important people in the child’s life. We collect this information from children and youth, their families or indirectly from members of the community or other service providers.
We also collect personal information about caregivers and those who seek to provide care to children and youth in need, such as foster parents, adoptive parents and members of a child or youth’s extended family. We collect most of this information directly from those individuals.
Our collection, use and disclosure (sharing) of personal information is done in accordance with Ontario law.
Other Children’s Aid Societies - CASs share information with each other to better protect children. Information collected by one CAS may be provided to other CASs when the other CAS needs to know the information to provide child protection services.
Service Providers - Service providers are persons or organizations who assist PCAS to deliver services to children and families. We share only the information that is necessary for service providers to deliver and administer these services.
Other Third Parties - Sometimes we receive requests for information from third parties such as police, government agencies, and people involved in court cases with our clients. We only give personal information about service recipients to third parties if:
In some situations, we do not need consent to fulfill our primary role as a child protection agency, to protect children, where we are required by law to collect, use and disclose personal information. For example, we do not need your permission to meet our child protection obligations or to share your personal information to keep you or someone else safe.
In other situations, you have the right to make your own information privacy decisions. When we require and ask for your permission, you may choose to say no. If you say yes, you may change your mind at any time. Once you say no, we will no longer share your information unless you say so. Your choice to say no may be subject to some limits.
In situations when you have a right to make your own information privacy decisions, you may make your decisions if you are “capable”. You may be capable of making some information privacy decisions and not others. If you are not capable, you will have a substitute decision-maker who will make your information decisions for you. Who can act as a substitute decision-maker and what they have to do is also set out in law.
For children, there is no legal age when you become able to make your own decisions about your
personal information. If you are capable, you can make your own decisions. However, if you are under the age of 16, there are some additional rules to know.
The Child Protection Information Network (CPIN) is a provincial information management system used by CASs across the province. CPIN is the primary tool for storing information needed to deliver CAS services. CPIN contains information about children and their families who receive child protection services. It also contains information about caregivers and their relations, as well as those who seek to provide care to children in need, such as foster parents, adoptive parents and members of child’s extended family and/or community.
We also have some older paper and electronic files that predate CPIN that are archived and accessible if required.
When we dispose of personal information, we do so securely.
Your personal information must be kept private and secure. Everyone at Peel CAS is bound by confidentiality. We protect your information from loss or theft and ensure no one looks at your information or does something with it if they are not involved in providing services to you or permitted as part of their job. If there is a privacy breach, we will tell you (and we are required by law to tell you) and we will share with you what has been done to address the privacy breach.
Safeguards apply equally to what personal information we enter into CPIN and other electronic information systems, as well as paper or electronic copies of records, reports, financial records, administrative notes, voice messages, text messages, and emails (including on laptops and cell phones) and any other ways personal information can be recorded.
With limited exceptions, you have the right to access the personal information we hold about you that relates to a service provided to you.
In rare situations, you may be denied access to some or all of your personal information regarding your service (with any such denial being in accordance with the law).
We try to keep your personal information accurate and up-to-date. Please let us know if you disagree with what is recorded, and we will either make the change or otherwise we will provide you the option to write a statement of disagreement and we will attach that statement to your service record.
We encourage you to contact your case worker with any questions or concerns you might have about our information practices.
You can reach our Privacy Officer at:
25 Capston Dr.
Mississauga, ON L5W 0H3
Phone: 905-363-6131 ext. 2242
If your privacy concerns have not been addressed to your satisfaction, you may make a complaint. You can reach our Service Relations Department at:
25 Capston Dr.
Mississauga, ON L5W 0H3
Phone: 905-363-6131 ext. 1164
If at any time you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy laws are followed in Ontario. You can reach The Information and Privacy Commissioner at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Phone: 416-326-3333 or 1-800-387-0073