Peel Children's Aid Society

Client Survey
As a parent/caregiver who has received services from Peel Children’s Aid, we would like to get your feedback. We ask you to take a few moments to complete the following survey and provide us with information about areas for improvement, as well as recognizing areas where we have made a positive difference. Please answer all of the questions if possible; however, responding only to those questions you are comfortable with will help us as well. You do not need to provide your name; your response is anonymous and confidential. If you are not comfortable completing this survey in English, please let your worker know and we will provide you with a survey in your preferred language. Please note: This survey does not replace our standard client complaint process. If you have concerns about a specific situation, please contact your worker or his/her supervisor. Thank you in advance for contributing to our service improvement efforts.


1. It was clearly explained to me why the agency was involved with my family

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


2. It was clearly explained to me about what I needed to do to make my child safe

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


3. I was treated with respect

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


4. I was treated fairly

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


5. I felt listened to

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


6. I was asked about what I would need to help make my child safe

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


7. I was able to speak to someone at Peel Children’s Aid when I needed to

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


8. My phone calls were quickly returned

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


9. My cultural/religious background was respected

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


10. My needs for language interpretation were met

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


11. My workers provided information that was helpful and met my needs

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


12. I was involved in decisions about my family

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


13. Overall, I am satisfied with the services provided by Peel Children’s Aid

Strongly disagree
Disagree
No feelings either way
Agree
Strongly agree
Does not apply


14. If there was one thing you could change about services at the Peel Children’s Aid what would it be?




15. What did you like most about Peel Children’s Aid?

	Client Survey