At Peel CAS we understand that you may be hesitant to call us with questions or report your concerns about a child or family. This is why we spend time explaining the services we offer when you call. We don’t have call display, don’t record calls and you are not required to give your name unless you are a professional who works with children, such as a teacher or a doctor.
Calls are answered by a trained child protection worker. These ‘front-line’ workers are part customer service rep, part counselor and their role is to listen carefully so they can understand how to help. There are several teams who work together to provide services 24/7 to the Peel community.
When you call, you will be asked questions to help us determine how much support a family may need. Sometimes we can provide assistance over the phone. Other times, we will recommend that one of our workers set up a time to visit with a family to see if there are any other ways we can help. If a child is at risk, a worker may visit a family right away.
While one call from the community may not always result in Peel CAS involvement, different calls about the same children or family allow us to identify patterns of concern which may indicate the need for further assistance. This is why we encourage concerned members of the community to call and talk to us - no matter how minor or serious their concern for a child.
Children do best when they are at home with their families. Our priority is always to give parents the support they need to create a stable home. In only a small number of cases are children removed from a family. If this has to happen, we first look for a family member or friend to care for the child while we work to strengthen a family’s caregiving skills and create a safe home.
If you are wondering if you should call the answer is yes. Let’s talk together, work together and figure it out together.